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//  FREQUENTLY ASKED QUESTIONS

  • Is FXNL Rehab covered by Private Health Insurance?
    Yes, our team of licensed practitioners and their range of services can be claimed through your private health fund through our HICAPS terminal. We swipe your health fund on the spot and you will just have to cover the gap cost upfront. We accept cash and all major credit cards. Please check with your health fund provider prior to making an appointment to make sure you are covered for that particular service. Click here to find the list of health fund providers through our HICAPS terminal. We do however recommend you contact your health fund to check your level of cover.
  • Do we bill directly to your Insurance Provider?
    For WorkCover and CTP insurance, yes generally we will bill the insurance provider directly for the cost of the services, provided the claim has been approved and a claim number given to us by you or the claim manager. In special circumstances we may need to process the payment in full. At the time of payment, we will provide you with an invoice that you can submit to your private insurance provider to be reimbursed.
  • Is an FXNL Rehab session covered by Medicare?
    Medicare does not cover the cost of any physiotherapy sessions, unless your GP has provided you with an Enhanced Primary Care (EPC) plan (now termed Chronic Disease Management plan). This is generally for select-individuals with chronic conditions that have to be discussed with your doctor prior to any physiotherapy appointments. If your doctor deems you are eligible for the Medicare plan, Medicare will rebate you for up to a total of 5 allied health services for the calendar year in the amount of $56 (your doctor will advise you on how many can be allocated to physiotherapy). To be able to claim this rebate, we ask that you pay the full amount for the session upfront, then swipe your medicare card and rebate the $56 back onto your debit card. You should receive the rebate straight away back into your account. (Please note you will need to bring a DEBIT card with you to your sessions as credit cards will not work).
  • Is FXNL Rehab covered by Private Health Insurance?
    Yes, our team of licensed practitioners and their range of services can be claimed through your private health fund through our HICAPS terminal. We swipe your health fund on the spot and you will just have to cover the gap cost upfront. We accept cash and all major credit cards. Please check with your health fund provider prior to making an appointment to make sure you are covered for that particular service. Click here to find the list of health fund providers through our HICAPS terminal. We do however recommend you contact your health fund to check your level of cover.
  • Do we bill directly to your Insurance Provider?
    For WorkCover and CTP insurance, yes generally we will bill the insurance provider directly for the cost of the services, provided the claim has been approved and a claim number given to us by you or the claim manager. In special circumstances we may need to process the payment in full. At the time of payment, we will provide you with an invoice that you can submit to your private insurance provider to be reimbursed.
  • Is an FXNL Rehab session covered by Medicare?
    Medicare does not cover the cost of any physiotherapy sessions, unless your GP has provided you with an Enhanced Primary Care (EPC) plan (now termed Chronic Disease Management plan). This is generally for select-individuals with chronic conditions that have to be discussed with your doctor prior to any physiotherapy appointments. If your doctor deems you are eligible for the Medicare plan, Medicare will rebate you for up to a total of 5 allied health services for the calendar year in the amount of $56 (your doctor will advise you on how many can be allocated to physiotherapy). To be able to claim this rebate, we ask that you pay the full amount for the session upfront, then swipe your medicare card and rebate the $56 back onto your debit card. You should receive the rebate straight away back into your account. (Please note you will need to bring a DEBIT card with you to your sessions as credit cards will not work).
  • Is FXNL Rehab covered by Private Health Insurance?
    Yes, our team of licensed practitioners and their range of services can be claimed through your private health fund through our HICAPS terminal. We swipe your health fund on the spot and you will just have to cover the gap cost upfront. We accept cash and all major credit cards. Please check with your health fund provider prior to making an appointment to make sure you are covered for that particular service. Click here to find the list of health fund providers through our HICAPS terminal. We do however recommend you contact your health fund to check your level of cover.
  • Do we bill directly to your Insurance Provider?
    For WorkCover and CTP insurance, yes generally we will bill the insurance provider directly for the cost of the services, provided the claim has been approved and a claim number given to us by you or the claim manager. In special circumstances we may need to process the payment in full. At the time of payment, we will provide you with an invoice that you can submit to your private insurance provider to be reimbursed.
  • Is an FXNL Rehab session covered by Medicare?
    Medicare does not cover the cost of any physiotherapy sessions, unless your GP has provided you with an Enhanced Primary Care (EPC) plan (now termed Chronic Disease Management plan). This is generally for select-individuals with chronic conditions that have to be discussed with your doctor prior to any physiotherapy appointments. If your doctor deems you are eligible for the Medicare plan, Medicare will rebate you for up to a total of 5 allied health services for the calendar year in the amount of $56 (your doctor will advise you on how many can be allocated to physiotherapy). To be able to claim this rebate, we ask that you pay the full amount for the session upfront, then swipe your medicare card and rebate the $56 back onto your debit card. You should receive the rebate straight away back into your account. (Please note you will need to bring a DEBIT card with you to your sessions as credit cards will not work).
  • Is FXNL Rehab covered by Private Health Insurance?
    Yes, our team of licensed practitioners and their range of services can be claimed through your private health fund through our HICAPS terminal. We swipe your health fund on the spot and you will just have to cover the gap cost upfront. We accept cash and all major credit cards. Please check with your health fund provider prior to making an appointment to make sure you are covered for that particular service. Click here to find the list of health fund providers through our HICAPS terminal. We do however recommend you contact your health fund to check your level of cover.
  • Do we bill directly to your Insurance Provider?
    For WorkCover and CTP insurance, yes generally we will bill the insurance provider directly for the cost of the services, provided the claim has been approved and a claim number given to us by you or the claim manager. In special circumstances we may need to process the payment in full. At the time of payment, we will provide you with an invoice that you can submit to your private insurance provider to be reimbursed.
  • Is an FXNL Rehab session covered by Medicare?
    Medicare does not cover the cost of any physiotherapy sessions, unless your GP has provided you with an Enhanced Primary Care (EPC) plan (now termed Chronic Disease Management plan). This is generally for select-individuals with chronic conditions that have to be discussed with your doctor prior to any physiotherapy appointments. If your doctor deems you are eligible for the Medicare plan, Medicare will rebate you for up to a total of 5 allied health services for the calendar year in the amount of $56 (your doctor will advise you on how many can be allocated to physiotherapy). To be able to claim this rebate, we ask that you pay the full amount for the session upfront, then swipe your medicare card and rebate the $56 back onto your debit card. You should receive the rebate straight away back into your account. (Please note you will need to bring a DEBIT card with you to your sessions as credit cards will not work).
  • Is FXNL Rehab covered by Private Health Insurance?
    Yes, our team of licensed practitioners and their range of services can be claimed through your private health fund through our HICAPS terminal. We swipe your health fund on the spot and you will just have to cover the gap cost upfront. We accept cash and all major credit cards. Please check with your health fund provider prior to making an appointment to make sure you are covered for that particular service. Click here to find the list of health fund providers through our HICAPS terminal. We do however recommend you contact your health fund to check your level of cover.
  • Do we bill directly to your Insurance Provider?
    For WorkCover and CTP insurance, yes generally we will bill the insurance provider directly for the cost of the services, provided the claim has been approved and a claim number given to us by you or the claim manager. In special circumstances we may need to process the payment in full. At the time of payment, we will provide you with an invoice that you can submit to your private insurance provider to be reimbursed.
  • Is an FXNL Rehab session covered by Medicare?
    Medicare does not cover the cost of any physiotherapy sessions, unless your GP has provided you with an Enhanced Primary Care (EPC) plan (now termed Chronic Disease Management plan). This is generally for select-individuals with chronic conditions that have to be discussed with your doctor prior to any physiotherapy appointments. If your doctor deems you are eligible for the Medicare plan, Medicare will rebate you for up to a total of 5 allied health services for the calendar year in the amount of $56 (your doctor will advise you on how many can be allocated to physiotherapy). To be able to claim this rebate, we ask that you pay the full amount for the session upfront, then swipe your medicare card and rebate the $56 back onto your debit card. You should receive the rebate straight away back into your account. (Please note you will need to bring a DEBIT card with you to your sessions as credit cards will not work).
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